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For 20% off your first order, we welcome you to use the code WELCOME at checkout.
For 20% off your first order, we welcome you to use the code WELCOME at checkout.

Delivery and Returns

FREE Delivery

We provide 100% FREE delivery on all orders over £100 in Mainland UK

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@loveramics.co.uk.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@loveramics.co.uk with your order info.

 

Shipping

To return your product, you email info@loveramics.co.uk for a return slip & mail your product to:

c/o Brewed by Hand 
PO BOX 25
Melton Mowbray
LE13 1ZG
U.K.

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.